Pretty sure that the majority are unhappy in retail. And it's because even if the majority of customers aren't that bad, the minority that are truly awful far outnumber the minority that make you happy to work there.
Two years as a full-serve gas jockey. I liked the job (well....co-workers and the regulars who came in) and then I got hit by a car smashing my knees between it and another vehicle's bumpers as I was squeege'ing the latter's back window). After I recovered, though, hated customer service.
I'd open OBS to check my settings and I immediately went to lay down and just entertaining the thought of doing any future nights hits me in the temple of my head from both sides. I really wish I could have made it work.
I tried streaming a few times. I don't know if it was anxiety or what but the first night went fine. Second night I had to cut it off at an hour and a half. Third only got to 45 minutes. Fourth, 15 minutes, IF THAT. The migraines got so bad that I couldn't even TRY to set up the 5th night.
Honestly, is it even possible for me to find ONE story about someone who was perfectly fine, in retail? I mean, statistically at least some people have to have had that experience right? Or is it just so much of a dark space that it's universally bad?...like call centers.